Store Policy
Customer Care
At The Web Pet, our service continues after checkout. We are here to help with product information, order updates, delivery queries, returns and refunds.
If you need assistance, please contact us through [customer service email address] or [contact form link]. To help us respond more quickly, please include your order number whenever your enquiry relates to an existing purchase.
We aim to reply within [24–48 working hours], Monday to Friday, excluding UK bank holidays.
We are committed to providing clear information, helpful support and a straightforward shopping experience for every customer.
Privacy & Safety
PRIVACY
Your privacy and your pet’s safety are important to us.
We collect and use personal information only when necessary to process orders, arrange deliveries, provide customer support, manage payments, prevent fraud and improve our website and services.
Payment details are handled through secure third-party payment providers. We do not sell your personal information to third parties. Information may be shared with delivery companies, payment providers and service partners only when necessary to complete your order or provide our services.
If you have questions about the information we hold, wish to update your details or want to change your marketing preferences, please contact us at [privacy/customer service email address].
Product safety
Please read the product description and any instructions before use. Check that the item is suitable for your pet’s size, age, breed and individual needs.
Pets should be supervised when using toys, accessories or other products that may present a risk if damaged or misused. Inspect products regularly and stop using them if they become damaged. Keep packaging, small parts and unsuitable items away from pets and children.
For food, treats, supplements or products involving allergies or medical conditions, carefully check the ingredients and consult a qualified veterinary professional where appropriate.
The Web Pet provides product information but does not offer veterinary advice. If your pet shows signs of illness, injury or an adverse reaction, contact a veterinary professional immediately.
Wholesale Inquiries
Are you interested in stocking The Web Pet products or placing a larger order?
We welcome enquiries from pet shops, groomers, kennels, breeders, online retailers and other businesses across the United Kingdom.
To discuss wholesale pricing, bulk orders or potential business partnerships, please contact us at [wholesale email address] and include:
- your name and business name;
- your business location;
- the products or categories you are interested in;
- the estimated quantities required; and
- your preferred delivery timeframe.
Wholesale pricing and availability may vary depending on the product, order quantity, stock levels, delivery requirements and payment terms.
Our team will review your enquiry and respond within [number] working days.